Terms & Conditions
Aqua Warehouse LTD trading as Aqua Warehouse, Aqua Spa Supplies and Arrow Spas ("we", "us" or "our") provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
- Privacy Policy
- About
- Prices
- Product Information
- Reselling of Products
- Online Orders
- Payments and Refunds
- Delivery
- Intellectual Property
- Press Articles
- Website Links
- Your Obligations and Responsibilities
- Your Personal Information
- Indemnification
- Complaints
- Disputes
- General
1. Privacy Policy
Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.
2. About
Aqua Warehouse LTD trading as Aqua Warehouse, Aqua Spa Supplies and Arrow Spas
Aqua Warehouse LTD trading as Aqua Warehouse, Aqua Spa Supplies and Arrow Spas is the supplier of the goods and is registered in England as Aqua Warehouse LTD, 1, Royal Terrace, Southend, Essex, SS1 1EA
3. Prices
The prices indicated in the retail section for products available via the Site do include UK VAT and do not include delivery charges The prices indicated in the trade section for products available via the Site do NOT include UK VAT and do not include delivery charges.. VAT will be charged (where applicable) at the current rates. Shipping will be added automatically during checkout according to the delivery address.
4. Product Information
We will do our best to ensure that all information, descriptions, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site may not always reflect the product exactly at the moment you place an order.
5. Reselling of Products
Please note that all products and services available on the Site are for personal use only. You may not sell or resell any of the products or services. We reserve the right to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms and Conditions.
6. Online Orders
When you order online you will be helped through the process by simple instructions on the Site. You may review your order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Site by clicking on the Submit button at the end of the online order process. When you have placed your order we will send you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit card.
If you require an invoice, please contact us at +44 (0)1245.477400 or. If you require any further information regarding your order(s) please contact Customer Services on +44 (0)1245.477400 or (opening hours 9:00am - 5:00pm Monday to Friday). We may not accept your order if we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy).
If for some reason we are unable to fulfil your order, we will contact you by email or telephone.
7. Payments and Refunds
You may pay using credit card or PayPal account. When paying by credit card you confirm that the credit card that is being used is yours. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. On occasion, and for frequent (trade only) customers we can, out of goodwill and understanding despatch orders prior to payment. Payment must be made within 14 days from despatch by either cheque or bank transfer.
If you need to return an order for a refund we will issue you a credit note and return the money to the card or PayPal account used to make the purchase. Unfortunately we cannot return money outside of a 60 day period (from the date of the order) as this is a timed limitation on our merchant account. On this occasion will be required to create a voucher for the value of the returned parts.
8. Delivery
We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. If some of our stock is unavailable when you place your order we will inform you of the out of stock items and allow you the choice of either (a) having a cash refund or (b) a shop voucher or (c) choosing to have the out stock parts shipped with a future (freight paid) order, beneficial if you are a frequent buyer. We do not accept any liability for delayed delivery caused by any third party.
9. Intellectual Property
All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Aqua Warehouse LTD, our affiliates, our partners or our licensors, and is protected by United Kingdom and international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the "Trademarks") are the registered and unregistered marks of Aqua Warehouse LTD, our affiliates, licensors or partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark laws. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. Neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
10. Press Articles
Aqua Warehouse LTD does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.
11. Website Links
A website that links to our Site may link to, but not replicate, our Content; may not imply that we are endorsing such website or its services or products; may not misrepresent its relationship with us; may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; may not use any Trademark without express written permission; and may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link.
12. Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Aqua Warehouse LTD, our affiliates, partners or licensors.
13. Your Personal Information
By submitting your details on our website you warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. Please see our Privacy Policy regarding the treatment of your personal information.
If your personal information changes please notify us immediately by contacting Customer Service on +44 (0)1245.477400 or email us through this website. Alternatively, you can update your details through the "My Account" page. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You can cancel your account at any time by contacting Customer Services on +44 (0)1245.477400or by email through this website. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Aqua Warehouse LTD best interests to do so.
14. Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorney’s fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorney’s fees, resulting from any action you take that imposes an unreasonable burden or load on our infrastructure.
15. Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service on +44 (0)1245.477400 or email us through this website.
16. Disputes
Your use of this Website and any purchase by you of any goods from aqua Warehouse Ltd shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts. Any arbitration shall be heard at a court in London.
17. General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site.
We have taken great measures to ensure that your visit to the Aqua Spa Supplies website is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by email through this website.
